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Frequently
 Asked Question
  • Do I need ventilation in the room where my gas log fire is going to be installed?

     If your gas fire is “open fronted” then yes, permanent fixed ventilation is required. If your fire is a sealed glass fronted fire, then ventilation is not required. Refer to our “Ventilation” page for details.


    Note: For star rated homes a motorized damper system can be used to meet appropriate regulations.

  • Why is the star rating for space heaters important?

    The star rating system was developed to encourage more efficient use of our energy sector. By buying products that have more efficiency and hence, more stars, we are helping to conserve our natural resources as well as helping to lower greenhouse gas emissions. Refer to our “Energy Efficiency” page for more information.

  • What are the different types of flue that are available?

    Real Flame offers three types of flue systems. Each has its own specific advantage depending on what type of fire you are buying. These are:


    1. Conventional Flue: This is a double skin flue system that allows an open fronted fire to flue vertically to atmosphere terminating with an approved AGA cowl. Note: Fires can also use a working masonry fireplace as a flue with an AGA approved cowl fixed to the top of the chimney.


    2. Balanced Flue or Direct Vent: This is a double skin flue system used on space heaters that allows the fire to draw combustion air from outside through the outer skin and flue the flue gases to atmosphere through the inner skin. This type of flue allows the installation of a fire in a room without the need for ventilation. This flue option can be terminated horizontally or vertically.


    3. Power Flue: This type of forced draught flue was developed by Real Flame back in 2004 and is currently the only AGA approved flue of its type in Australia. The Power Flue uses a fan to draw or push the flue products to atmosphere and can be configured in a vertical, horizontal or a combination of both to flue open fronted fires in installations such as high rise apartments, the ground floors of two storey homes and many commercial applications. The standard approved configuration is 13.5m with up to 4 x bends, but much longer runs can be achieved subject to approval by Real Flame.


    Note: Refer to our “Fluing Options” tab on the home page for more details.

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